1. Service areas
Delivery is available only within supported locations shown in the CRAVTO app. Availability depends on restaurant coverage, delivery-partner availability and operational conditions.
2. Delivery estimates
The estimated delivery time displayed in the app is not a guarantee. Preparation time, restaurant workload, distance, traffic, weather, demand and other events may affect arrival time.
3. Address and contact
Customers must provide a complete address, accurate map location where requested, and a reachable phone number. The delivery partner may contact the customer for directions or handover.
4. Handover
Orders are delivered to the confirmed delivery location. Customers should inspect the package at handover where practical. Contactless or alternate handover instructions are followed only when reasonably safe and available.
5. Failed delivery
If the customer cannot be reached or the address is incorrect or inaccessible, reasonable attempts may be made to contact the customer. Additional charges or cancellation without refund may apply where failure is attributable to the customer, subject to applicable law.
6. Issues
For a missing, delayed, damaged or incorrect order, contact cravto.app@gmail.com promptly with the order ID and relevant details.